1. What are wax melts?
Wax melts are highly fragrant pieces of wax designed to be melted in a wax warmer or burner. They release a wonderful scent when melted, filling your space with a delightful aroma.
2. How do I use wax melts?
To use wax melts, simply place a melt in the dish of your wax warmer or burner. Light a tealight candle or turn on the electric warmer, and as the wax melts, it will release its fragrance into the air. Please ensure you follow the instructions provided with your wax warmer for safe and effective use.
3. What are room and linen sprays?
Room and linen sprays are specially formulated sprays that instantly freshen up your living spaces and linens with captivating scents. Just a few spritzes can transform any room or add a delightful fragrance to your fabrics.
4. How do I use room and linen sprays?
Using room and linen sprays is simple. Hold the bottle upright and spray a light mist into the air or onto fabrics, linens, or upholstery. Be sure to keep the spray away from your face and avoid spraying directly onto delicate surfaces.
5. What is carpet freshener used for?
Carpet fresheners are specifically designed to eliminate odors from carpets and rugs, leaving them smelling fresh and clean. They can be used by sprinkling the product onto the carpet, allowing it to sit for a short period, and then vacuuming it up.
6. Are your scented candles made from natural ingredients?
Yes and no, our scented candles are crafted using high-quality natural ingredients for our essential zen candles as well as the wax used in our crafts. All other products contain fragrance oils that are not considered 100% natural.
7. How long do your scented candles burn?
The burn time of our scented candles varies depending on the size and specific product. On average, our candles burn for approximately 30 to 35 hours, providing you with hours of delightful fragrance and ambiance.
8. What are your shipping options and rates?
We offer several shipping options to ensure your order reaches you conveniently. During the checkout process, you can choose from standard shipping, expedited shipping, or any other available options. Shipping rates are calculated based on your location and the weight of your order.
9. Do you offer international shipping?
No, unfortunately we do not provide international shipping at this time. While we would love to have this option, it’s just not available at this time.
10. What is your refund and return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please contact our customer support within 24 hours of receiving your products, and we will be happy to assist you with a return or refund. Please note that certain conditions apply, and the products must be unused and in their original packaging for a return or refund. Returns/Refunds will not be made for used items.
11. Can I request a custom order like Gift Box, Care package etc?
Absolutely! We welcome custom order requests. If you have specific scent preferences, packaging requests, or any other customization needs, please reach out to our customer support team, and we will do our best to accommodate your requirements. Custom orders may have longer processing times and additional charges, depending on the complexity of the request.